Legal

Terms of Service

B2B terms of service for the EasyWithdraw Shopify application.

Last updated

Provider: R11N Ventures GmbH (the "Provider")
Service: EasyWithdraw. Shopify application for handling end-customer withdrawal declarations
Document type: B2B Terms of Service
Version: 01.06.2026
Governing law: Federal Republic of Germany

Table of Contents

  1. Definitions
  2. Acceptance and Capacity (B2B Only)
  3. Description of the Service
  4. Account Registration and Merchant Obligations
  5. License Grant
  6. Acceptable Use and Prohibited Content
  7. Fees, Billing, Refunds
  8. Intellectual Property
  9. Customer Data Ownership and DPA Incorporation
  10. Third-Party Services and Integrations
  11. Shopify-Specific Compliance
  12. Consumer-Law Interface and Article 22 GDPR
  13. Service Levels
  14. Warranties and Disclaimers
  15. Limitation of Liability
  16. Indemnification
  17. Term and Termination
  18. Survival
  19. Confidentiality
  20. Force Majeure
  21. Changes to These Terms
  22. Governing Law and Jurisdiction
  23. Boilerplate
  24. Counsel Review Notes

1. Definitions

In these Terms of Service ("Terms"), the following capitalised terms have the meanings set out below. Terms defined in the General Data Protection Regulation (EU) 2016/679 ("GDPR") have the meaning given there unless otherwise defined.

  • "App" means the Shopify application made available by the Provider under the name EasyWithdraw, including all associated dashboards, storefront components, APIs, documentation, and updates. "App" and "Service" are used synonymously in these Terms.
  • "App Store" means the Shopify App Store operated by Shopify Inc.
  • "Configuration" means the rules, settings, content, templates, and parameters configured by the Merchant inside the App, including unreturnable-item rules, withdrawal periods, automation toggles, notification settings, and locale-specific overrides.
  • "Data Processing Agreement" or "DPA" means the data processing agreement between the Provider and the Merchant available at https://easywithdraw.eu/en/articles/dpa, which forms an integral part of these Terms.
  • "Documentation" means the user-facing technical documentation for the App published by the Provider at https://easywithdraw.eu/en/articles, at the version in effect on the date the Merchant installs the App. Marketing materials, App Store listing copy, blog posts, support articles, sales communications, and other materials that are not published at https://easywithdraw.eu/en/articles are not Documentation and do not form part of the warranted scope of the App.
  • "End-Customer" means a natural person who is a consumer (Verbraucher per §13 BGB), or who has equivalent consumer status under the law of the Merchant's relevant market (including the United Kingdom under the Consumer Rights Act 2015 and Switzerland under the Bundesgesetz über den unlauteren Wettbewerb and related consumer-protection law), and who is a customer of the Merchant.
  • "Merchant" or "you" means the legal entity, sole trader, or other commercial party that operates a Shopify store and installs the App. The App is offered exclusively to professional and commercial users (Unternehmer per §14 BGB). Consumers (Verbraucher) are not eligible.
  • "Merchant Data" means all data uploaded to, processed by, or generated within the App on behalf of the Merchant, including End-Customer personal data submitted through the App.
  • "Provider" or "we" means R11N Ventures GmbH, a limited liability company organised under the laws of Germany, registered with the commercial register at the Amtsgericht Charlottenburg under HRB HRB 270992 B, with its registered office at Glasbläserallee 6, 10245 Berlin, represented by its managing director(s) Lars Philipp Triebel, VAT ID DE452327161.
  • "Shopify" means Shopify Inc. and its affiliates, operator of the Shopify e-commerce platform.
  • "Subscription" means the Merchant's recurring right to use the App under the plan selected through the App Store and billed via the Shopify Billing API.
  • "Uninstall" means the removal of the App from a Merchant's Shopify store, whether initiated by the Merchant (via the Shopify admin or by uninstalling through the App Store) or by Shopify (including removal of the App from the App Store, termination of the Provider's Shopify Partner status, or any Shopify-initiated action removing the App from the Merchant's store). The Uninstall takes effect at the moment the Provider receives Shopify's app/uninstalled webhook or otherwise becomes aware of the removal.
  • "Withdrawal Declaration" means an end-customer's declaration of withdrawal from a distance contract under §§355 ff. BGB and Directive 2011/83/EU (as amended by Directive (EU) 2023/2673), submitted through the App.

2. Acceptance and Capacity (B2B Only)

2.1 By installing, accessing, or using the App, you confirm that (a) you are acting in the exercise of your trade, business, craft, or profession (Unternehmer per §14 BGB), (b) you are at least eighteen (18) years old and have full legal capacity, and (c) you have authority to bind the legal entity on whose behalf you accept these Terms.

2.2 The App is offered for business-to-business use only. The Provider does not contract with consumers. The protections in §§312 ff. BGB applicable to consumer distance contracts do not apply to this agreement.

2.3 Electronic acceptance (installation of the App via the App Store or check-box agreement during onboarding) constitutes binding acceptance of these Terms and of the DPA referenced in §9.

2.4 If you do not agree to any provision of these Terms, you must not install or use the App.

3. Description of the Service

3.1 Function. The App provides Shopify merchants with a set of technical tools to receive, log, classify, and process Withdrawal Declarations submitted by their End-Customers. The App applies Merchant-configured rules to each declaration, persists declaration data and evidence (including timestamp, IP address, user agent), and exposes a merchant dashboard for review, refund initiation, return-request handling, and audit. The App's storefront form is configured by the Merchant. For convenience, the App ships non-binding default starting-point text that approximates the statutory model withdrawal form (Muster-Widerrufsformular) per Annex 2 to Art. 246a §1(2) sentence 1 no. 1 EGBGB and equivalent forms in other markets. Such default text is not legal wording, has not been adapted to the Merchant's specific product, contractual setup, or market, and must be reviewed, adapted, or replaced by the Merchant (in consultation with qualified counsel where appropriate) before the App is activated for live, consumer-facing use. The App requires the Merchant to confirm this review at activation. The Merchant is solely responsible for selecting, adapting, and configuring the form text it deploys in each market.

3.1a No compliance promise. The App is intended to make it easier for the Merchant to meet its own legal obligations under EU, UK, and Swiss consumer-protection law. The Provider does not promise, warrant, or guarantee that installation, use, or any particular Configuration of the App makes the Merchant compliant with Directive 2011/83/EU (as amended by Directive (EU) 2023/2673), §§355 ff. BGB, Art. 246a EGBGB, the Consumer Rights Act 2015, the Schweizerisches Obligationenrecht, or any other applicable consumer-protection law. Compliance depends on a range of factors outside the Provider's control, including the Merchant's substantive product offering, its terms of sale, its Configuration of the App, its integration of the App with its storefront and operational systems, and the Merchant's overall consumer-information and process design. Achieving compliance is and remains the Merchant's responsibility.

3.2 Technical infrastructure only. The App is a technical tool. It is not a legal-advice service. The Provider does not provide legal services within the meaning of §2 of the German Rechtsdienstleistungsgesetz (RDG). Any template texts, sample wording, or default rule sets shipped with the App are non-binding suggestions for the Merchant's own configuration and do not constitute legal advice.

3.3 Rule-based automation, no AI/ML. The App's classification and automation logic is rule-based and deterministic. It applies criteria configured by the Merchant (such as product type, vendor, tags, collections, withdrawal period, and unreturnable-item rules) to each Withdrawal Declaration. The App does not use artificial intelligence, machine learning, or profiling within the meaning of Art. 4(4) GDPR. Further detail on the automation logic is set out in §12 and in the DPA.

3.4 Markets. The Service is offered primarily to merchants serving the European Union, the United Kingdom, and Switzerland. The App's user interface and end-customer-facing text are available in the European Union's official languages and additional locales listed in the App documentation.

3.5 Updates and changes to functionality. The Provider may add, modify, or discontinue features of the App at any time. For purposes of this §3.5, a "material adverse change" means the removal or substantial reduction of a feature expressly listed as a core feature on the App Store listing applicable to the Merchant's Subscription plan, such that the Merchant can no longer use the App for its intended purpose. Material adverse changes will be communicated to the Merchant at least thirty (30) days in advance via the App dashboard or email. Changes that are not material adverse changes (including but not limited to user-interface redesigns, refactoring, internal architecture changes, addition of new features, changes to optional or beta features, changes to features not listed as core on the App Store listing, bug fixes, security patches, performance improvements, and compatibility updates) may be deployed at any time without prior notice.

3.6 Beta features. Features explicitly labelled "beta", "preview", or "experimental" are provided as-is, without warranty of any kind, and without availability commitments. They may be modified or discontinued at any time.

3.7 Data preservation: Merchant responsibility before Uninstall. Critical. Following an Uninstall (merchant- or Shopify-initiated), Shopify sends the Provider a shop/redact webhook approximately forty-eight (48) hours later. On receipt, the Provider is required, by Shopify Policies and the DPA (§17.1(c)), to delete all personal data associated with the Merchant's shop within forty-eight (48) hours of receipt, including all Withdrawal Declaration records, evidentiary log data (timestamps, IP addresses, user agents), exports, and audit history. After deletion, the data is unrecoverable. The Merchant is solely responsible for exporting all data it requires for its own retention obligations, including any tax-law and commercial-law retention obligations (such as §147 AO and §257 HGB) and any consumer-claim limitation-period evidence (§§195, 199 BGB and equivalents in other markets), before Uninstalling the App. The App's PDF and CSV export functions and documented API are available for this purpose at any time during an active Subscription. The Provider does not offer, and cannot offer, a post-Uninstall export window (see §17.6).

4. Account Registration and Merchant Obligations

4.1 Registration. The Merchant accesses the App by installing it on a Shopify store. The Merchant's Shopify account credentials govern authentication; the Provider does not issue separate login credentials except for optional supplementary accounts the Merchant may create within the App.

4.2 Accuracy of information. The Merchant warrants that all information provided during installation, onboarding, and use of the App (including business name, contact email, billing details, and Configuration) is accurate, current, and complete, and that it will keep this information up to date.

4.3 Security of credentials. The Merchant is responsible for safeguarding access to its Shopify store and to the App. Any action taken under the Merchant's account is attributed to the Merchant. The Merchant must notify the Provider without undue delay of any suspected unauthorised access.

4.4 Legal compliance: Merchant. The Merchant is responsible for ensuring that its use of the App complies with all laws applicable to the Merchant, including consumer-protection law, data-protection law, tax law, commercial law, and any sector-specific regulation. In particular, the Merchant is solely responsible for:

(a) providing a legally compliant withdrawal instruction (Widerrufsbelehrung) to its End-Customers per Art. 246a EGBGB and Directive 2011/83/EU; (b) refunding End-Customers within the statutory period (§357 BGB); (c) determining and asserting any compensation claims for use (Wertersatz per §357a BGB); (d) handling Withdrawal Declarations in accordance with the consumer law applicable in each market it serves; (e) configuring the App's rules and automation in a manner consistent with applicable law; (f) implementing safeguards required under Art. 22(3) GDPR, including a right to human intervention, the right to express a point of view, and the right to contest automated decisions; and (g) informing End-Customers about automated decision-making per Art. 13(2)(f) and Art. 14(2)(g) GDPR.

4.5 No special-category data. The Merchant warrants that it will not route any data falling within Art. 9 GDPR (special categories) or Art. 10 GDPR (criminal convictions and offences) through the App. The Merchant indemnifies the Provider against any third-party claim arising from breach of this warranty (see §16).

4.6 Cooperation. The Merchant will cooperate in good faith with reasonable Provider requests for information necessary to provide the Service, investigate incidents, or comply with applicable law.

4.7 Integration validation. The Merchant is solely responsible for testing and validating that the App, once installed and configured, functions correctly within the Merchant's specific Shopify storefront and operating environment before relying on the App for live, consumer-facing workflows. This responsibility includes verifying that:

(a) the storefront withdrawal button, form, and confirmation screens display, submit, and behave correctly across the Merchant's themes, devices, browsers, and locales; (b) Configuration of the App (including rules, withdrawal periods, automation toggles, notification settings, and locale overrides) produces the outcomes the Merchant intends; (c) the App's outputs, including emails to End-Customers, internal notifications, dashboard status changes, exports (PDF/CSV), and any integrations with third-party services, flow correctly into the Merchant's downstream systems (such as helpdesk, email service provider, ERP, accounting, and analytics tools); (d) Shopify webhooks and Admin API calls reach the App and are processed as expected, including in the Merchant's specific Shopify store configuration; and (e) any custom theme, headless storefront, or other non-standard integration the Merchant uses with Shopify continues to interoperate with the App as the Merchant changes its storefront, theme, or systems over time.

The Provider is not responsible for failures, errors, missed declarations, miscategorisations, or consumer-law non-compliance resulting from the Merchant's failure to validate its integration, from Merchant-specific theme or system configurations the Provider has not approved in writing, or from changes the Merchant makes to its storefront or systems after the App is installed. The Merchant must re-validate the integration after material changes to its storefront, theme, integrations, or downstream systems.

5. License Grant

5.1 Grant. Subject to the Merchant's compliance with these Terms and timely payment of all applicable fees, the Provider grants the Merchant a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the App for the Merchant's internal business purposes during the term of the Subscription.

5.2 Restrictions. The Merchant must not, and must not permit any third party to: (a) copy, modify, translate, adapt, or create derivative works of the App; (b) reverse engineer, decompile, or disassemble the App, except to the extent expressly permitted by mandatory law; (c) rent, lease, sell, sublicense, or otherwise transfer access to the App; (d) remove, alter, or obscure any proprietary notices; (e) use the App to develop a competing product; (f) circumvent any usage limit, feature gate, or security measure; or (g) use the App in a manner that exceeds the scope of the Subscription plan.

5.3 Feedback. Any feedback, suggestions, or ideas the Merchant provides regarding the App may be used by the Provider without restriction or compensation. The Merchant assigns to the Provider all rights it may have in such feedback to the extent permitted by mandatory law.

6. Acceptable Use and Prohibited Content

6.1 Acceptable use. The Merchant must use the App only for its intended purpose and in compliance with these Terms, the DPA, applicable law, and the Shopify Partner Program Agreement and App Store policies.

6.2 Prohibited conduct. The Merchant must not: (a) use the App to send unsolicited communications or to harass End-Customers; (b) upload or process content that is unlawful, defamatory, infringing, or harmful; (c) use the App to facilitate fraud, money laundering, or other illegal activity; (d) interfere with or disrupt the App, its underlying infrastructure, or other merchants' use of the App; (e) attempt to gain unauthorised access to the App or related systems; (f) introduce malware, viruses, or harmful code; (g) use the App to scrape, harvest, or otherwise extract data in violation of applicable law or platform policy; or (h) misrepresent the App's function, the Provider's identity, or the legal effect of a Withdrawal Declaration to End-Customers.

6.3 Enforcement. The Provider may, at its discretion and to the extent reasonable and proportionate, suspend or restrict access to the App where it has a reasonable basis to believe the Merchant is in material breach of this §6 or where required by law, regulator, or platform operator. Where suspension is not required to be immediate by law or to prevent imminent harm, the Provider will give the Merchant prior notice and a reasonable opportunity to cure.

7. Fees, Billing, Refunds

7.1 Pricing and billing. Subscription fees are set out on the App Store listing and may include free, paid, and custom-priced plans. Billing is performed through the Shopify Billing API. By installing a paid plan, the Merchant authorises Shopify to charge the applicable fees against the Merchant's Shopify billing arrangement.

7.2 Subscription term. Subscriptions are month-to-month with no minimum term unless an annual plan or custom plan with a different term is selected. The Subscription renews automatically at the end of each billing period unless cancelled.

7.3 Cancellation. The Merchant may cancel its Subscription at any time, effective at the end of the current billing period. Cancellation is performed by uninstalling the App or via the Shopify admin. Cancellation takes effect at the end of the billing period; fees paid for the current billing period are not refunded except as required by mandatory law or as set out in §7.5. For the avoidance of doubt, Uninstall automatically and immediately terminates this contract per §17.2; the non-refundability rule in this §7.3 continues to apply to fees for the then-current billing period notwithstanding such automatic termination.

7.4 Price changes. The Provider may change fees with at least thirty (30) days prior notice via the App dashboard or email. If the Merchant does not agree with a price change, the Merchant may cancel its Subscription before the change takes effect; continued use of the App after the effective date constitutes acceptance.

7.5 Refunds. Except where required by mandatory law, fees are non-refundable. The Provider will provide a pro-rata refund of fees paid in advance only where (a) the App is materially defective, meaning the App is unable to receive and process Withdrawal Declarations for more than seventy-two (72) consecutive hours during the Merchant's standard business hours, or otherwise fails to materially conform to the Documentation in a manner that prevents the Merchant from using the App for its intended purpose, and the defect is not remedied within a reasonable cure period, or (b) the Provider materially breaches these Terms and the breach is not remedied within a 14 business days after notice.

7.6 Late payment and suspension. Where fees are not collected by Shopify due to a billing failure attributable to the Merchant, access to the App may be suspended in accordance with Shopify's standard collection process. Statutory rights and remedies for default in payment (Verzug, §§286 ff. BGB) are unaffected.

7.7 Taxes. Fees are stated exclusive of value-added tax (VAT) and other applicable taxes unless otherwise indicated. Where the Provider is required to charge VAT, it will do so at the applicable rate. The Merchant is responsible for any taxes, duties, or governmental assessments arising from its use of the App, other than taxes on the Provider's net income.

8. Intellectual Property

8.1 Provider ownership. The Provider and its licensors retain all right, title, and interest in and to the App, including all software, source code, designs, dashboards, documentation, templates, default content, trade marks, and improvements thereof. No rights are granted to the Merchant other than the limited license in §5.

8.2 Merchant Data ownership. As between the parties, the Merchant retains all rights in Merchant Data. Section 9 governs data ownership and processing.

8.3 Trade marks. The names "EasyWithdraw", "R11N Ventures", and associated logos are trade marks of the Provider. The Merchant may not use them without the Provider's prior written consent, except to identify the App in good-faith descriptive use.

9. Customer Data Ownership and DPA Incorporation

9.1 Ownership. As between the parties, the Merchant owns all End-Customer personal data and other Merchant Data processed through the App. The Provider does not acquire any rights in Merchant Data other than the limited rights necessary to provide the App.

9.2 DPA. Processing of End-Customer personal data by the Provider on behalf of the Merchant is governed by the Data Processing Agreement available at https://easywithdraw.eu/en/articles/dpa. By accepting these Terms, the Merchant accepts the DPA as an integral part of these Terms. The DPA satisfies the requirements of Art. 28 GDPR.

9.3 Hierarchy. In case of conflict between these Terms and the DPA on matters of personal data processing, the DPA prevails. Where the Standard Contractual Clauses (Module Two) attached to the DPA apply to a particular transfer, those Clauses prevail over the DPA and these Terms in case of conflict on the transfer matters they cover.

10. Third-Party Services and Integrations

10.1 Third-party platforms. The App is provided as a Shopify application and depends on Shopify for installation, authentication, and billing. The App may also integrate with third-party services selected and authorised by the Merchant (such as email service providers, helpdesk systems, or analytics tools).

10.2 No control over third parties. Third-party services are not controlled by the Provider. The Provider is not responsible for their availability, accuracy, security, or compliance with applicable law. The Merchant's use of a third-party service is governed by that third party's terms.

10.3 Withdrawal of integrations. A third party may modify, restrict, or discontinue an integration at any time. The Provider will use reasonable efforts to maintain integrations advertised in the App Store listing, but does not guarantee continuous availability of any specific integration.

11. Shopify-Specific Compliance

11.1 Shopify Partner Program Agreement. The Provider is a Shopify Partner. The App is developed and distributed under, and the Merchant's use of the App is subject to, the then-current Shopify Partner Program Agreement, Shopify Acceptable Use Policy, Shopify App Store policies, and applicable Shopify API terms (collectively, "Shopify Policies").

11.2 Shopify API. The App relies on the Shopify Admin API at the current API version. The Provider will use reasonable efforts to keep the App compatible with currently-supported API versions. Where Shopify deprecates an API version or feature, the Provider may modify the App to maintain compatibility.

11.3 Protected customer data. The App processes Shopify Protected Customer Data at the Level required by Shopify Policies for its category. The Merchant authorises the Provider to access and process Protected Customer Data solely to provide the App in accordance with these Terms and the DPA.

11.4 Conflict with Shopify Policies. Where Shopify Policies impose mandatory requirements that conflict with these Terms, Shopify Policies prevail to the extent of the conflict and only as required.

12. Consumer-Law Interface and Article 22 GDPR

12.1 Role of the Provider. The Provider supplies technical tools intended to help Merchants in meeting their own legal obligations under, among others, §§355–361 BGB, Art. 246a EGBGB, Directive 2011/83/EU (as amended by Directive (EU) 2023/2673), and equivalent law in the United Kingdom and Switzerland. The Provider does not promise, warrant, or guarantee that use of the App results in compliance with any of these laws, and the Provider does not provide legal advice or legal services within the meaning of §2 RDG. The substantive compliance outcome depends on factors outside the Provider's control, including the Merchant's product, contractual setup, Configuration of the App, integration of the App with its other systems, and overall process design.

12.1a Directive (EU) 2023/2673 transition. Until the date on which a given EU Member State's national transposition of Directive (EU) 2023/2673 enters into force (no later than 19 June 2026), references in these Terms and in the App to that Directive are to be read as references to the pre-amendment text of Directive 2011/83/EU as applicable in that Member State. From the applicable transposition date, the amended Directive applies in that Member State. The Merchant is responsible for tracking transposition status in each market it serves.

12.2 Merchant responsibility for consumer-law compliance. The Merchant remains solely responsible for (a) the legal validity, content, and presentation of its withdrawal instruction (Widerrufsbelehrung) and consumer information; (b) compliance with refund timing under §357 BGB and equivalents: the App's auto-refund feature is a technical aid initiated through the Shopify Billing API, but the substantive refund obligation toward the End-Customer is owed by the Merchant and any default (Verzug) in performance lies with the Merchant; (c) Wertersatz calculations under §357a BGB; (d) compliance with the consumer law of each market it serves; and (e) substantive responses to End-Customers' Withdrawal Declarations.

12.3 Templates are non-binding. Any template wording, default text, or sample Configuration shipped with the App is a non-binding starting point. The Merchant must review and adapt such content to its legal situation, in consultation with qualified counsel where appropriate.

12.4 Article 22 GDPR: automated processing.

(a) Rule-based, not AI/ML. The App applies rules configured by the Merchant to incoming Withdrawal Declarations. Outcomes (such as categorisation, refund eligibility evaluation, or auto-cancellation of orders) are produced by deterministic application of those rules. No artificial intelligence or machine learning is used.

(b) Merchant as decision-owner. The Merchant determines the rules. The Provider supplies only the execution engine. The Merchant is the controller of the decision logic and bears legal responsibility for its outcomes.

(c) Lawful basis for automation. The Merchant is responsible for establishing and documenting a lawful basis under Art. 22(2) GDPR for any automated processing that produces legal effects on End-Customers or similarly significantly affects them, typically Art. 22(2)(a) (necessity for entering into or performing the contract) or Art. 22(2)(c) (explicit consent). Where no such basis applies, the Merchant must disable the App's auto-cancellation and similar features and rely on the manual-review workflow.

(d) Safeguards. The Merchant is responsible for implementing the safeguards required by Art. 22(3) GDPR, including a right of human intervention, the right to express a point of view, and the right to contest automated decisions affecting End-Customers. The App supports these safeguards by (i) providing a technical mechanism by which the Merchant or its personnel may review, override, or reverse any automated outcome on a case-by-case basis, (ii) capturing a structured channel through which End-Customers may communicate a point of view or a contestation of a particular outcome, routed to the Merchant for action, and (iii) maintaining a log of rule evaluation suitable for evidencing or revisiting any particular outcome.

(e) End-Customer information. The Merchant is responsible for providing information about automated decision-making to End-Customers per Art. 13(2)(f) and Art. 14(2)(g) GDPR, including meaningful information about the logic involved, the significance of the processing, and the envisaged consequences.

(f) §2 RDG disclaimer. Nothing in the App or its documentation constitutes legal services, legal advice, or representation within the meaning of §2 of the German Rechtsdienstleistungsgesetz. The App ships withdrawal-form wording in multiple European languages as deterministic translations of generic text. Such wording is not adapted to the specific consumer-law regime of any destination market, has not been reviewed by counsel for any particular Merchant, and is not warranted as legally sufficient in any jurisdiction. The Merchant is solely responsible for verifying and adapting the legal sufficiency of the wording it deploys in each market.

12.5 Logging. The App logs automated outcomes for audit and contestation purposes, consistent with the DPA and applicable retention periods (see §16 of the DPA).

13. Service Levels

13.1 Best-effort availability. The Provider provides the App on a best-effort basis. There is no contractually guaranteed service level, uptime percentage, response time, or availability commitment. The Provider does not warrant that the App will be uninterrupted, error-free, or available at all times.

13.2 Transparent disclosure. The absence of a guaranteed service level is a core commercial term of this Subscription. It is disclosed up-front, prominently on the App Store listing and at the head of this section, so that the Merchant can take it into account before installing the App. Merchants requiring contractually-guaranteed availability are referred to §13.5 (enterprise SLA negotiation).

13.3 Maintenance. Planned maintenance windows are announced in the App dashboard where reasonably practicable. Emergency maintenance may be performed at any time without prior notice.

13.4 Support. Support is provided by email at support@easywithdraw.eu during the Provider's standard business hours. The Provider does not guarantee any specific response time. Priority support may be available under specific plans as set out in the App Store listing.

13.5 Enterprise SLAs. A merchant with specific availability, response-time, or business-continuity requirements may negotiate a separate enterprise service-level agreement. Until and unless such an agreement is signed in writing, no SLA applies.

14. Warranties and Disclaimers

14.1 Limited warranty. The Provider warrants that the App will materially conform to its Documentation (as defined in §1) in effect at the time of installation. For the avoidance of doubt, marketing materials, App Store listing copy, blog posts, support articles, sales communications, and other materials that are not Documentation do not form part of the warranted scope and do not give rise to a warranty claim under this §14.1. The Merchant's exclusive remedy for breach of this warranty is correction of the non-conformity or, where correction is not reasonably possible, a pro-rata refund of fees as set out in §7.5.

14.2 Disclaimer. To the maximum extent permitted by applicable law, and subject to §15.3, the App is otherwise provided "as is" and "as available". The Provider disclaims all other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and warranties arising from course of dealing or usage of trade.

14.3 Statutory rights. Mandatory statutory warranty rights of the Merchant under German law (Mängelhaftung per §§434 ff., 633 ff. BGB) are not excluded.

14.4 Limitation period. The limitation period for warranty claims is shortened to one (1) year from delivery. This shortening does not apply to claims arising from:

(a) intent or gross negligence of the Provider, its legal representatives, senior management, or Erfüllungsgehilfen; (b) damage to life, body, or health; (c) any guarantee (Garantie) expressly given by the Provider; (d) fraudulent concealment of defects; (e) the German Product Liability Act; and (f) any other case where mandatory law (including §309 Nr. 8 lit. b ff BGB read in light of §307 BGB and, where applicable, §634a BGB for works-contract elements) requires a longer limitation period.

In these cases, the statutory limitation periods apply.

14.5 No legal-advice warranty. The Provider makes no warranty that the App's templates, default content, or rule configurations are sufficient to satisfy the Merchant's legal obligations. The Merchant is solely responsible for legal review of its Configuration.

14.6 No integration warranty. The Provider does not warrant that the App will function correctly with every Shopify theme, headless storefront, third-party app, or operational system the Merchant may deploy or change over time. The Merchant's obligation under §4.7 to test and validate the integration is a material condition of the warranty in §14.1.

15. Limitation of Liability

15.1 Cap. Subject to §15.3, the Provider's aggregate liability arising out of or in connection with these Terms, the DPA, and the App is limited to the total fees paid by the Merchant to the Provider in the twelve (12) months immediately preceding the event giving rise to the claim.

15.2 Excluded damages. Subject to §15.3, the Provider is not liable for (a) indirect or consequential damages; (b) lost profits, lost revenue, or lost business opportunities; (c) loss of goodwill or reputation; or (d) loss of data beyond what can be restored from the Provider's standard backups.

15.3 Mandatory carve-outs. The limitations in §§15.1 and 15.2 do not apply to liability arising from:

(a) intent (Vorsatz) of the Provider, its legal representatives, senior management (leitende Angestellte), or persons employed in performing the Provider's obligations (Erfüllungsgehilfen per §278 BGB); (b) gross negligence (grobe Fahrlässigkeit) of the Provider, its legal representatives, senior management, or Erfüllungsgehilfen; (c) damage to life, body, or health caused by a breach of duty by the Provider, its legal representatives, or Erfüllungsgehilfen (§309 Nr. 7 lit. a BGB); (d) liability under the German Product Liability Act (Produkthaftungsgesetz); (e) liability under Art. 82 GDPR; (f) breach of essential contractual duties (Kardinalpflichten). For such breaches caused by simple negligence, liability is limited to damages that are typical for this type of contract and that were reasonably foreseeable at the time of contracting, and in any event is capped at the greater of (i) the total fees paid by the Merchant to the Provider in the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) €2500 per claim and €7500 in aggregate across all claims by the Merchant in any twelve (12) month period; (g) fraudulent concealment of defects (arglistiges Verschweigen eines Mangels); (h) any guarantee (Garantie) expressly given by the Provider; and (i) default in payment owed by the Provider (Verzug per §§286 ff. BGB), to the extent mandatory law so requires.

15.4 Mirror in DPA. The liability cap and carve-outs in this §15 apply equally to the DPA. Where the Standard Contractual Clauses Module Two attached to the DPA apply, Clause 12 of those Clauses prevails to the extent it provides greater protection to data subjects.

15.5 Merchant contributory fault. The Merchant's claims against the Provider are reduced to the extent the Merchant's own breach of duty contributed to the damage (§254 BGB).

16. Indemnification

16.1 Merchant indemnity. The Merchant will defend, indemnify, and hold harmless the Provider, its affiliates, and their respective directors, officers, employees, and agents from and against any and all third-party claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

(a) the Merchant's Configuration of the App, including its rules, content, templates, and integrations; (b) the Merchant's instructions to the Provider; (c) the Merchant's violation of consumer-protection law, data-protection law, or other applicable law; (d) the Merchant's routing through the App of data falling within Art. 9 or Art. 10 GDPR, in breach of §4.5; (e) the Merchant's infringement of third-party intellectual property rights or distribution of illegal content; (f) the Merchant's failure to test or validate the integration of the App with its storefront, theme, and other systems as required by §4.7; and (g) the Merchant's breach of these Terms, the DPA, or Shopify Policies.

16.2 Provider IP indemnity (limited, exclusive remedy). If a third party makes a claim that the App, used by the Merchant in accordance with these Terms and the Documentation, infringes a copyright, registered trade mark, or patent of that third party in the European Union, the United Kingdom, or Switzerland, the Provider will, at its sole option and as the Merchant's exclusive remedy in respect of any such claim, (a) procure for the Merchant the right to continue using the App, (b) modify or replace the App so that it is non-infringing while materially preserving its functionality, or (c) terminate the affected Subscription and refund any fees pre-paid by the Merchant for the unused portion of the then-current billing period. The Provider shall have no further obligation under this §16.2, including no obligation to defend the Merchant, to indemnify the Merchant for damages awarded by a court, or to pay settlement amounts. The Provider's obligation under this §16.2 does not apply to claims arising from (a) the Merchant's Configuration, content, templates, or instructions, (b) combinations of the App with software or services not provided by the Provider, (c) modifications of the App by anyone other than the Provider, (d) continued use of the App after the Provider has made a non-infringing alternative available to the Merchant, or (e) use of the App outside the European Union, the United Kingdom, or Switzerland. The Provider's aggregate liability under this §16.2 is in any event subject to and counted against the liability cap in §15.1.

16.3 Process. The party seeking indemnification will (a) promptly notify the indemnifying party of any claim, (b) give the indemnifying party reasonable cooperation, at the indemnifying party's expense, and (c) allow the indemnifying party to control the defence and settlement, provided that no settlement that imposes any obligation, admission, or restriction on the indemnified party may be entered without the indemnified party's prior written consent (not to be unreasonably withheld).

16.4 No further reciprocal indemnity. Save as set out in §16.2, the Provider's liability to the Merchant is exclusively governed by §15. Enterprise customers may negotiate a broader mutual indemnity as part of an enterprise annex.

17. Term and Termination

17.1 Term. These Terms apply from the date the Merchant installs the App until terminated.

17.2 Automatic termination on Uninstall. Uninstall (as defined in §1) automatically and immediately terminates this contract, without further notice or action by either party, effective at the moment the Provider receives Shopify's app/uninstalled webhook or, where no such webhook is received, at the moment the Provider otherwise becomes aware of the Uninstall. On automatic termination under this §17.2:

(a) the licence in §5 ends immediately; (b) the Provider has no further obligation to provide the App or any related service to the Merchant; (c) fees for the then-current billing period are not refunded except as required by mandatory law or as set out in §7.5; (d) the data-deletion timeline set out in §17.5 and in the DPA applies; the Merchant's opportunity to export Merchant Data ended at Uninstall (see §17.6 and §3.7); and (e) accrued obligations of either party (including payment obligations and any accrued indemnity) survive in accordance with §18.

Automatic termination under this §17.2 covers both Merchant-initiated Uninstall (whether through the Shopify admin or otherwise) and Shopify-initiated Uninstall (including removal of the App from the App Store, termination of the Provider's Shopify Partner status, or any Shopify-initiated removal of the App from the Merchant's store). The Merchant may continue to terminate for cause under §17.3 where applicable.

17.3 Termination for cause. Either party may terminate immediately by written notice if the other party (a) is in material breach of these Terms and fails to cure the breach within thirty (30) days of receiving notice describing the breach in reasonable detail (or, where the breach is incapable of cure, immediately); (b) has insolvency proceedings opened over its assets or such proceedings are rejected for lack of assets, or makes an arrangement with its creditors outside formal proceedings; or (c) ceases to do business. The protective provisions of the German Insolvency Code (Insolvenzordnung), in particular §§103–119 InsO, remain unaffected; in case of conflict between this §17.3(b) and the InsO, the InsO prevails.

17.4 Termination by Provider. The Provider may also terminate or suspend the Merchant's access to the App immediately if (a) the Merchant violates §6 (Acceptable Use) in a manner that materially harms or threatens the App, other merchants, End-Customers, or the Provider; (b) Shopify removes the App from the App Store or terminates the Provider's Shopify Partner status; (c) continued provision of the App would violate applicable law or a binding regulatory order; or (d) the Merchant fails to pay fees and the failure is not cured within fifteen (15) days of notice. Where termination is on grounds of §17.4(b) or §17.4(c) and is not attributable to a breach by the Merchant, the Provider will (i) refund pro rata any fees pre-paid for the unused portion of the current billing period, and (ii) make Merchant Data available for export through the App's PDF and CSV export functions or documented API for a period of thirty (30) days following the effective date of termination, or, where continued operation of the App is not technically or contractually permitted (including where Shopify has removed the App from the App Store, terminated the Provider's Shopify Partner status, or imposed a binding restriction that prevents continued operation), deliver a one-time CSV export of Merchant Data to the Merchant's registered contact email within thirty (30) days of the effective date of termination, in each case subject to applicable retention obligations under the DPA and except where the termination coincides with or results in an Uninstall (in which case §17.2 governs the termination event and the Shopify-mandated data-deletion timeline in §17.5 applies; this 30-day export fallback does not apply in that case).

17.5 Effect of termination. Upon termination: (a) the Merchant's license under §5 ends; (b) the Merchant must cease all use of the App; (c) the Provider will delete Merchant Data in accordance with the retention and deletion rules in the DPA, with the following clarification: where termination results from an Uninstall, the Provider is required to comply with Shopify's shop/redact webhook by deleting all personal data associated with the Merchant's shop within forty-eight (48) hours of receipt of that webhook (DPA §17.1(c)), which is sent by Shopify approximately forty-eight (48) hours after the Uninstall. The Shopify-mandated shop/redact timeline overrides the thirty (30) day Controller-election window in DPA §16.3, which therefore does not apply to terminations resulting from Uninstall. The Merchant's only reliable opportunity to preserve Merchant Data for its own retention obligations is to export before Uninstall (see §3.7 and §17.6); and (d) accrued payment obligations survive.

17.6 Data export. During an active Subscription and at any time prior to Uninstall, the Merchant may export Withdrawal Declaration data and other Merchant Data through the App's PDF and CSV export functions or the documented API. Following Uninstall, the Provider cannot offer a post-Uninstall export window: Shopify's shop/redact webhook triggers irreversible deletion of all shop-associated personal data within forty-eight (48) hours of receipt under DPA §17.1(c), and the Provider has no operational ability to retain or surface that data beyond that point. The thirty (30) day Controller-election window in DPA §16.3 applies only to terminations that do not result in an Uninstall (for example, Provider-initiated termination under §17.4(c) where the App remains technically installed at the Merchant's store and Shopify has not triggered the shop/redact chain). The Merchant is solely responsible for exporting any data it requires for its own retention obligations before Uninstalling (see §3.7).

18. Survival

The following provisions survive termination of these Terms: §1 (Definitions), §5.3 (Feedback), §7.5–7.7 (Refunds, late payment, taxes; to the extent of accrued obligations), §8 (Intellectual Property), §9 (Customer Data Ownership and DPA Incorporation, including the survival of relevant DPA clauses), §14 (Warranties, with limitation periods), §15 (Limitation of Liability), §16 (Indemnification), §17.2 (Automatic termination on Uninstall, to the extent its consequences are subject to dispute after the termination event), §17.5–17.6 (Effect of termination, Data export), §18 (Survival), §19 (Confidentiality), §22 (Governing Law and Jurisdiction), and §23 (Boilerplate).

19. Confidentiality

19.1 Confidential information. "Confidential Information" means non-public information disclosed by one party to the other, in any form, that is identified as confidential or that a reasonable person would understand to be confidential given its nature or circumstances of disclosure. Merchant Data is the Confidential Information of the Merchant. The App's non-public technical and commercial details are the Confidential Information of the Provider.

19.2 Obligations. Each party will (a) use the other party's Confidential Information solely to perform under these Terms and the DPA, (b) protect it using at least the same standard of care it applies to its own Confidential Information of similar sensitivity (and no less than a reasonable standard), and (c) limit access to its personnel, advisers, sub-processors, and contractors with a need to know, under written obligations of confidentiality at least as protective as this §19.

19.3 Exclusions. Confidential Information does not include information that (a) is or becomes public other than through breach of this §19, (b) was lawfully known to the receiving party without confidentiality obligation before disclosure, (c) is independently developed without use of the disclosing party's Confidential Information, or (d) is received from a third party without confidentiality obligation.

19.4 Compelled disclosure. A party may disclose Confidential Information to the extent required by law, regulatory authority, or court order, provided that, to the extent legally permitted, it gives the other party prompt notice and reasonable cooperation in seeking a protective order or equivalent.

19.5 Duration. The obligations of this §19 continue for three (3) years after termination, except that obligations relating to personal data continue for as long as the DPA requires, and obligations relating to trade secrets continue for as long as the trade-secret status under the German Geschäftsgeheimnisgesetz (GeschGehG) subsists.

20. Force Majeure

20.1 Neither party is liable for failure or delay in performance (other than payment obligations) to the extent caused by an event beyond its reasonable control, including acts of God, pandemics and epidemics, war, terrorism, civil unrest, government action or regulatory order, strikes and labour disputes affecting third parties, cyberattacks (including DDoS), failures or significant outages of major cloud-infrastructure or platform providers (including Shopify and the sub-processors listed in the DPA), failures of public communications networks, and natural disasters.

20.2 The affected party will notify the other party as soon as reasonably practicable and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than sixty (60) days, either party may terminate by written notice without liability.

21. Changes to These Terms

21.1 Right to change. The Provider may change these Terms from time to time. Reasons may include changes in the App's features, changes in applicable law or regulator guidance, changes to Shopify Policies, security or anti-abuse requirements, and reasonable commercial considerations.

21.2 Notice. The Provider will give the Merchant at least thirty (30) days prior notice of any material change via the App dashboard or email to the registered Merchant contact.

21.3 Objection right. The Merchant may object to a material change in writing within the notice period. If the Merchant objects, the change does not take effect against the Merchant; the Provider may then terminate the Subscription with effect at the end of the next billing period, without further obligation to the Merchant other than the data-export obligation in §17.6 and any pro-rata refund obligation that would apply under §17.4 if the Provider had terminated on grounds of §17.4(c). The Merchant may likewise terminate the Subscription with effect at the end of the next billing period. The Provider is not obliged to maintain a non-current version of these Terms for an objecting Merchant beyond the end of that next billing period.

21.4 Acceptance. The change takes effect against the Merchant if (a) the Merchant has not objected within the thirty (30) day notice period, and (b) the Merchant continues to use the App after the effective date. The Provider will draw the Merchant's attention to this legal consequence prominently and in plain language in the change notice itself, including the Merchant's right to object and to terminate under §21.3.

21.5 Non-material changes. Changes that do not adversely affect the Merchant (limited to typographical corrections, formatting changes, clarifying references, and updates to URLs or contact details) may take effect immediately on publication, without prior notice and without a right of objection.

22. Governing Law and Jurisdiction

22.1 Governing law. These Terms, the DPA, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-laws rules are excluded.

22.2 Mandatory law unaffected. Where mandatory law of the Merchant's place of establishment provides protections that cannot be derogated from by agreement, those protections apply.

22.3 Jurisdiction. The exclusive place of jurisdiction for all disputes between merchants (Unternehmer, juristische Person des öffentlichen Rechts, or öffentlich-rechtliches Sondervermögen) arising out of or in connection with these Terms or the DPA is the courts of Berlin, Germany. The Provider reserves the right to bring proceedings against the Merchant in the courts having jurisdiction at the Merchant's seat or place of business.

22.4 Imprint. The Provider's imprint per §5 DDG (formerly §5 TMG) is available at https://easywithdraw.eu/en/imprint.

23. Boilerplate

23.1 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. In place of the invalid provision, the statutory provisions apply pursuant to §306(2) BGB.

23.2 No waiver. Failure or delay by a party in exercising any right does not constitute a waiver. A waiver is effective only in text form within the meaning of §126b BGB and only for the specific matter waived.

23.3 Entire agreement. These Terms, together with the DPA and the App Store listing applicable to the Merchant's Subscription, constitute the entire agreement between the parties on the subject matter and supersede all prior agreements and understandings.

23.4 Hierarchy of documents. In case of conflict, the following order of precedence applies (highest first): (a) the Standard Contractual Clauses attached to the DPA (where applicable to the transfer in question); (b) any enterprise annex separately signed by the parties; (c) the DPA; (d) these Terms; (e) the App Store listing.

23.5 Assignment. The Merchant may not assign or transfer these Terms or any rights under them without the Provider's prior written consent. The Provider may assign these Terms (a) to an affiliate or (b) to a successor in connection with a merger, acquisition, reorganisation, or sale of substantially all assets, on written notice to the Merchant.

23.6 Notices. Notices to the Provider must be sent by email to info@r11n.io with confirmation of receipt requested, or by registered post to the registered address in §1. Notices to the Merchant may be sent to the email registered in the App or, where the App provides for in-product notifications, by in-product notification.

23.7 Electronic form. The parties agree that electronic acceptance, electronic signature, and electronic notice satisfy any applicable written-form requirement to the maximum extent permitted by law. The strict statutory written form (Schriftform per §126 BGB) is required only where mandatory law so provides.

23.8 Language. These Terms are concluded in English. A German translation may be provided for convenience; in case of conflict, the English version controls, except where mandatory German law requires otherwise.

23.9 No partnership. No partnership, joint venture, agency, or employment relationship is created by these Terms.

23.10 Third-party rights. Except as expressly stated (in particular for affiliates and indemnified persons under §16), no person other than the parties has any rights under these Terms.

We're launching soon

Our app is not listed yet, please reach out via chat or email at support@easywithdraw.eu

By accepting, you agree to our use of cookies and similar technologies to enhance your browsing experience and analyze site traffic. Read our Privacy Policy for more information.

Necessary (Security and functionality)Analytics (Improving our product)Marketing (Ads and retargeting)